| From Counting Services to Understanding Outcomes for Seniors
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Presenters:
Lori Nolen, Director of Quality and Organizational Excellence, Silver Key
Forrest C. Shields II, Director of Technology, Silver Key
Date: Saturday, March 29, 2008
Time: 11:45 am - 12:15pm
Location:
Aging in America 2008 Conference
Omni Hotel -- Governor's Boardroom
Washington, DC
Description:
This session will explore one agency's shifting emphasis from counting services alone to the more meaningful measurement of those services' impact on each client. The agency will share what they learned and offer tips about how to define an outcome framework, implementing performance tracking software and managing the organizational change.
Benefits and Learning Objectives:
Participants will:
1. Learn how one agency shifted its data tracking emphasis from counting services to measuring meaningful outcomes in practice.
2. Understand the three key requirements for successful outcome tracking in any agency: defining an outcome framework, implementing performance tracking software and managing organizational change.
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Filename: Aging_Conference_2008_Presentation_(384Kbps).wmv
Filesize: 73.8 MB
Format: Windows Media Video (WMV)
Resolution: 426px x 240px
Streaming speed: 384Kbps
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PowerPoint Presentation:
Filename: Counting_to_Outcomes_for_Seniors_ver_1.6.ppt
Filesize: 1.21 MB
Format: Microsoft PowerPoint 2003
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