Reserve and Ride

Need a ride?

We’ll get you there.

Reliable, friendly transportation that keeps you connected to what matters.

Whether it’s a doctor’s appointment, grocery shopping, or meeting friends for coffee, our caring drivers and comfortable vehicles help you get where you need to go.

Call 719-884-2300 to register and schedule your ride

Currently accepting new riders! Call 719-884-2300 or email info@silverkey.org

How it works: 3 simple steps to ride

1

Register once

Call 719-884-2300 to become a Silver Key rider. We’ll ask a few simple questions to get you set up in our system.

2

Book your ride

Call the same number to schedule your transportation. Let us know where you’re going and when you need to be there.

3

Get ready to ride

Our friendly driver will pick you up at your door, help you to and from the vehicle, and ensure you arrive safely at your destination.

Reserve & Ride quick facts

Who can ride with Silver Key?

Available to anyone 60+ in Colorado Springs, Manitou Springs and surrounding communities.

Not sure if we serve your area? 
Enter your zip code below to check if you’re eligible for rides.

  • Reservation hours are 8:00 am - 5:00 pm, Monday-Friday. Transportation service hours are 8:30 am - 4:00 pm
  • Book rides up to two weeks in advance for the best availability
  • Call at least one week in advance for most rides
  • Same-day rides may be available for urgent medical needs
  • We can accommodate wheelchairs, walkers, oxygen tanks, and other mobility aids
  • A suggested $5 contribution helps keep our service running, but no one is denied service based on ability to pay

Getting ready for your ride

  • Address details: Have your address and destination details ready when booking
  • Pickup time: Be ready one hour before your scheduled pickup time
  • Service animals: Ensure service animals are restrained when the driver arrives
  • Medical equipment: Have any medical devices (oxygen, etc.) ready and in good working order
  • Shopping bags: We can help with up to six grocery bags – your arms will thank you!
  • Weather preparation: Dress appropriately for the weather and have any needed medications with you
See the full ride guide

Common questions

Is there a cost to ride?

To cover the costs of our transportation, we suggest a donation of $5 per ride. However, no one is denied service based on inability to pay.

The suggested donation of $5 per trip helps us continue providing this essential service. If your financial situation does not allow you to donate, rides are free of charge. The actual cost to provide each ride is around $25.

We accept cash, check (please write “transportation” in the memo section), and credit cards. You can pay when you ride, over the phone at 719-884-2300, through our website, or by mail to Silver Key, 1625 S. Murray Blvd., Colorado Springs, CO 80916.

When should I schedule my ride?

Plan ahead for the best options! We recommend booking your ride at least one week in advance. For the best availability and your preferred times, you can schedule up to two weeks ahead.

Same-day rides may be available for urgent medical needs, but availability is limited. Recurring trips like weekly appointments can be set up with a single call.

For medical appointments, we suggest booking as soon as you know your appointment date to ensure we can accommodate you. Remember that early morning appointments (8:30-10:00am) tend to fill up quickly.

What if I require ADA accommodations?

All vehicles are ADA accessible; however, some are specifically equipped with lifts to accommodate larger wheelchairs. Please let us know your specific needs when scheduling.

More questions you might have

Yes! We’re happy to set up daily, weekly, or monthly recurring rides for regular appointments or activities.

Absolutely. Just let us know when you schedule your ride so we can ensure space for everyone.

Please call 719-884-2300 at least 24 hours before your scheduled pickup. If calling outside our office hours (7:30am-4:30pm), you can leave a message with your name and cancellation date.

Late Cancellation and No‑Show Policy
Riders or their caregivers are responsible for canceling trips at least twenty‑four (24) hours before the scheduled pick‑up time. Failure to provide this notice will be considered a late cancellation.
 
A rider will be considered a no‑show when:
  • The ride is canceled when the driver arrives, or
  • The rider cannot be found at the designated pick‑up location
No‑Show Threshold and Progressive Suspension Policy
Passengers who have no‑shows equal to or greater than 25% of their scheduled trips within a thirty (30) day period will be subject to the warning and progressive suspension policy.
 
To be eligible for a warning or suspension, a passenger must have booked a minimum of three (3) trips in a calendar month.
 
Example:
If a passenger books five (5) trips in a month and no‑shows 25% of the time, they are in violation of the no‑show policy and will be subject to the progressive corrective action plan.
 
Progressive Communication and Corrective Action
Silver Key Reserve & Ride transportation services will provide the following notifications:
  • After one (1) late cancellation or no‑show: a notice letter will be sent
  • After two (2) late cancellations or no‑shows: a warning letter will be sent
  • After three (3) late cancellations or no‑shows that equal to or are greater than the 25% trips within a 30-day period: a suspension letter will be issued, and service will be suspended for two (2) weeks

All material concerning Silver Key’s transportation services are available in alternate accessible formats, upon request. Please contact Seth Chapin at 719-884-2380 for more information.

Silver Stories

My Silver Key driver doesn’t just take me to my appointments – he’s become a friend. Being able to get out and stay connected has made all the difference in my life.

Margaret, Reserve & Ride client since 2019

Here are just a few places we take our riders

Where do you want to go? Let’s go together.

  • Medical appointments and physical therapy
  • Grocery shopping (up to six bags)
  • Social activities and community centers
  • Silver Key Connections Café and food pantry
  • Worship services
  • VA medical facilities for our veterans

Ready to ride?

Give us a call at 719-884-2300 to schedule your ride and keep life moving with ease.

More ways we can help

Transportation is just one of the many ways Silver Key supports your independent lifestyle.

Silver Key Connections Café

Enjoy delicious meals and meaningful conversations in a welcoming environment where new friendships bloom over breakfast and lunch.

Learn more

Food Pantry

Access nutritious groceries and pantry essentials in a dignified shopping experience designed to meet your specific dietary needs and preferences.

Learn more

Visit our thrift store

Find unique treasures and quality merchandise while supporting Silver Key's mission. Our friendly staff can help you discover hidden gems, and we can even provide a ride to get you there!

Learn more