Cindy Carvell, BA
Title: Director of Community Based Services
Cindy serves as the Silver Line Manager at Silver Key Senior Services. Her responsibilities include assisting, monitoring, and training call center representatives which includes staff, volunteers, and interns within the community. The Silver Line representatives navigate clients, their families, or outside agencies to resources within Silver Key or out to appropriate agencies in the community. Cindy’s streamlining efforts, training, tools, and monitoring promotes a positive and efficient initial client experience at Silver Key.
Cindy has 20+ years’ experience in project management, executive and senior staff support with a focus on the older adult population since moving to Colorado in 2015. Throughout her career, her concentration has been on customer support, data collection and reporting, process improvement, forms management, policies, and technical writing.
Cindy graduated magna cum laude with a BA in Social and Behavioral Sciences in 2007 from the University of Southern Maine. She enjoys spending time with her family here in Colorado Springs and she and her husband are avid dog lovers regularly fostering dogs in their home.